Short answer: yes, MotoAssure is a real, registered business, not a scam. Whether its vehicle protection plans are worth buying is a separate question, and the evidence there is mixed.
Below is what the public record shows as of October 2026, including a BBB rating that is lower than many online reviews still quote.
Who Is Behind MotoAssure
MotoAssure is a brand of Camelback Administrative Group, Inc., which also runs a home warranty brand called HomeAssure. The business trades as MotoAssure Administration, and its Better Business Bureau file places it in Leawood, Kansas, in the Kansas City area. US trademark records, however, list Camelback Administrative Group’s principal address on East Camelback Road in Scottsdale, Arizona.
Two addresses are not a warning sign in themselves, but it helps to know the parent company’s name if you ever need to escalate a dispute.
The BBB file gives these details:
| Trading name | MotoAssure Administration |
| Parent company | Camelback Administrative Group, Inc. |
| Location | Leawood, KS 66224 |
| Business started (per BBB) | 23 November 2022 |
| Management listed | Ceci Harris, Chief Operating Officer |
| Plans | Platinum, Gold, Powertrain, Prepaid Maintenance |
| Phone | (888) 585-4441 |
| info@motoassureadmin.com | |
| Hours | Mon–Fri, 8 am–5 pm Central (closed 12–1 pm) |
What it sells is commonly called an extended car warranty. Legally, these are vehicle service contracts: you pay for a promise that certain repairs will be covered, under terms set out in the contract. The US Federal Trade Commission points out that they are not true warranties, which come with the price of a new car.
One thing to watch: the company’s own website is motoassureadmin.com. Sites such as motoassure.blog and motoassure.net publish “reviews” under the brand name but do not appear to be run by the company, so do not treat them as official.
Administrator, Seller and Obligor: Who Does What
MotoAssure’s role is narrower than its marketing suggests. It is the administrator: it processes claims and manages contracts once they are in force. The plans themselves reach customers through car dealers and independent agents, who handle the sale and set the price. A third company, the obligor, is legally responsible for paying covered repairs. The sample contracts on MotoAssure’s own website name CGA SC Provider Services, Inc., which shares Camelback’s Scottsdale address, in that role, backed by a reimbursement insurance policy from Technology Insurance Company, Inc. Still, the names printed on your own contract are the ones that count.
The split matters when something goes wrong. A pushy sales call is the seller’s responsibility, a denied claim is MotoAssure’s, and if the administrator ever stopped trading, the obligor and the insurer behind it would be the ones expected to pay. The sample contracts let you take a claim straight to the insurer if a covered repair or refund goes unpaid for 60 days.
BBB Rating and Complaint Record
MotoAssure has been BBB-accredited since 24 January 2024. As of October 2026, its rating is B+. Many reviews online still quote an A- rating. BBB does not publish a rating history, so treat older figures with caution and check the live profile before relying on any grade.
The BBB file shows 23 complaints closed over the past three years and 92 customer reviews, which average roughly 4.3 out of 5. BBB grades take into account complaint volume and how complaints are handled, as well as time in business, so a company under four years old has a short track record to be judged on.
Trustpilot Tells a Harsher Story
On Trustpilot, the motoassureadmin.com page scores 2.4 out of 5 from just 10 reviews, six of them posted in the past 12 months. Sixty per cent are one-star, 30% are five-star, and 10% are four-star, with nothing in between.
The negative reviews describe claim denials without a written explanation, trouble getting through by phone, faulty oil supplied during a service that led to a leak, and one account of a dismissive agent. The positive ones mention quick approvals on fuel pump and transmission repairs. The company has not replied to reviews there.
Ten reviews is too small a sample to judge a company on, but the split is worth noting: customers either had a good claim or a bad one, with little in the middle.
Common Complaint Themes
Across BBB and Trustpilot, the same issues come up:
- Exclusion-based denials. Repairs refused because the part was not covered by the chosen tier, or because the damage was blamed on continuing to drive a car that was already faulty.
- Maintenance paperwork. Claims held up until owners produce oil-change receipts and service history.
- Slow approvals. Some customers waited days or weeks for a decision while the car sat at the garage.
- Cancellation refunds. Reports of refunds taking longer than expected.
None of this is unique to MotoAssure. These are the standard friction points in the vehicle service contract industry, and the contract wording decides almost every one of them.
Contract Terms: Length, Cancellation and Transfer
MotoAssure posts sample contracts for its Platinum, Gold, and Powertrain plans on its website (the versions reviewed here are dated July 2023). They answer most of the practical questions buyers have:
- How long coverage lasts. There is no single term. The length in months and miles is chosen when you buy and printed on your application page. Coverage begins after a waiting period of 30 days and 1,000 miles unless your contract says otherwise, and that period is added to the end of the term, so you do not lose it. A plan also ends early if claims reach its limit of liability.
- Eligibility. Powertrain plans accept most vehicles with up to 200,000 miles, and the Platinum Plus and Gold Plus versions extend coverage by 5 years and 100,000 miles.
- Deductible. Picked at purchase from $0, $50, $100, or $200 per covered repair, with $100 applying if none is chosen.
- Cancellation. Within the first 30 days, you get a full refund, paid by the seller. After that, the refund is pro-rated by time or mileage used, whichever is greater, minus a $100 fee and any claims paid, unless state law sets a lower charge. Later cancellations need a notarised letter.
- Transfer. The original owner can pass the contract to the next private buyer for $50, applying within 30 days of the sale, although approval is at the administrator’s discretion.
- Extras. Roadside assistance with up to 25 miles of towing, jump-starts, tyre changes, fuel delivery and lockout help, plus rental car reimbursement during covered repairs.
The contracts also explain why maintenance records come up so often in complaints: you must service the car to the manufacturer’s schedule and keep the receipts, and claims can be refused without them.
What to Check Before You Buy
The sample contracts are a useful starting point, but terms can vary by plan, seller, and state. Before you pay anything:
- Get the exact contract for your quote, not a brochure or the generic sample.
- Ask who the seller and obligor are. Find out which dealer or agent you are buying from, which company is named as obligor on the contract, and which insurer backs it if the obligor goes out of business.
- Be wary of unsolicited calls. The FTC warns that calls, texts, and letters claiming your warranty is about to expire often come from companies with no link to your dealer or manufacturer. If someone offers you a MotoAssure plan out of the blue, get the seller’s name and confirm the contract directly with MotoAssure at (888) 585-4441 before paying anything.
- Read the application page closely. Your term, waiting period, and deductible are filled in there, and they are the figures that apply to you.
- Read the exclusions, especially pre-existing conditions, wear-and-tear parts, and any clause about continuing to drive a faulty car.
- Get any denial in writing. You will need it for a BBB complaint or a complaint to your state insurance regulator.
- Compare alternatives, including your manufacturer’s own extended coverage and simply setting money aside for repairs.
Is MotoAssure Legit?
MotoAssure is legitimate: a registered business owned by Arizona-based Camelback Administrative Group, BBB-accredited in Kansas, with a working phone line and email, published sample contracts backed by a named insurer, and documented paid claims for major repairs. The risks are that it is young (founded in late 2022), its BBB grade is B+, and its Trustpilot reviews are polarised. Because the plans are sold by third parties, the dealer or agent you buy from shapes your experience almost as much as MotoAssure does. It can suit a buyer who reads the full contract and keeps careful service records.
Whether any extended warranty is worth the money is a wider question. In a Consumer Reports survey of about 12,000 subscribers, more than half of buyers never used their coverage, and those who did typically paid more for the plan than it saved them in repairs. That is why the alternatives in the checklist above deserve a serious look before you sign.
